1. The price of products was higher than other companies can provide
If within 60 days after the purchase on ESSAONE platform the customer finds out that the same product could be purchased at a cheaper price from another company, ESSAONE guarantees to refund the price difference!
![](https://oss.essaone.com/7a91c456-2069-4462-8bb0-4c792eabc916.png)
* Refund can be required only if all of the product parameters, including: name, composition, color, size, brand, product number, manufacturer, function, appearance, accessories are matching.
Learn more about the refund
![](https://oss.essaone.com/34f7f15c-3be6-4f2b-b575-cae207f67856.jpg)
![](https://oss.essaone.com/8202ece9-2bc7-464d-aa61-fc6ab8e5a504.jpg)
2. "It's been so long, but the products haven’t arrived yet"
If the delivery time has exceeded the estimated date of arrival by more than 20 days, ESSAONE guarantees to pay the customer a forfeit. If the delivery time has exceeded the estimated date by 40 days, the customer has the right to cancel the order and get the deposit back!
![](https://oss.essaone.com/7a91c456-2069-4462-8bb0-4c792eabc916.png)
3. “Products were damaged/lost, will there be a refund?”
If after receiving the goods the customer finds that the product is missing, the packaging is damaged, the product is different (color, size, function) or the product is not working / broken, ESSAONE guarantees to replace the goods / parts / packaging or refund the price of the lost goods.
![](https://oss.essaone.com/c7763e8c-2886-46b6-b71e-36633a95d486.png)
![](https://oss.essaone.com/c7763e8c-2886-46b6-b71e-36633a95d486.png)
![](https://oss.essaone.com/25fa0855-adb2-48cd-8630-012fc66d8842.png)
![](https://oss.essaone.com/fbad5740-7908-4281-bded-9d2775daad25.jpg)